FAQ
FAQ
Will Maxx Sudz strip my wax or ceramic coating?
No. It is formulated to lift dirt and road film while remaining safe on waxed and coated surfaces, so your protection stays where you put it. It is a maintenance wash, not a decon soap - if you specifically want to strip a coating before recoating, you need a dedicated stripping product.
How many washes do I get from one bottle?
At 1-2 oz per wash, an 18 oz bottle covers roughly a dozen full washes.
Is the Tire Shine going to sling all over my paint?
No. It is a solvent-based dressing built to bond to rubber, not fling off at speed like some water-based dressings can.
Can I really use the Interior Cleaner on my touchscreen?
Yes. It is safe on plastic, vinyl, leather, fabric and screens - one foam for the whole cabin.
What if I already own products I like?
Buy the pieces you actually need individually - the kit is a convenience, not a requirement.
How much is shipping?
Standard U.S. shipping is free on orders of $75 or more (merchandise subtotal after discounts, before tax). Orders under $75 ship for a flat $7.95.
How fast will my order ship?
Orders are processed within 1-2 business days after payment. Weekend and holiday orders start processing the next business day.
How do I track my order?
You will get tracking info as soon as your order ships. Allow up to 24 hours for it to start updating after the carrier picks up the package. Delivery time depends on the carrier and your location, and carrier estimates are not guaranteed.
Can I change my shipping address?
Please double-check your address at checkout. If you need a change, contact us before your order ships and we will do our best - once processing has started, changes cannot be guaranteed. If a package comes back due to an incorrect or incomplete address, you may be responsible for the cost to reship it.
What if my order arrives damaged, leaking, incomplete or wrong?
Inspect your order when it arrives and contact us within 7 days of delivery. Send your order number, clear photos of the product and the shipping box, and a quick note on what happened. After review, we will make it right with a replacement, store credit or refund.
What is the return policy?
Unopened, unused products in their original packaging can be returned within 30 days of delivery - reach out first so we can approve the return. Because these are liquid detailing products, opened or used bottles cannot be returned unless the product is defective or we made a mistake with your order.
What if I don't love the scent?
Scent is personal, so opened products cannot be returned just because of the fragrance. If you received the wrong scent, let us know within 7 days of delivery and we will fix it.
Who pays for return shipping?
Return shipping is on the customer unless the item was damaged, defective or incorrect. Original shipping charges are non-refundable unless the refund is due to our error.
How long do refunds take?
Once your return is received and approved, refunds go back to your original payment method within 10 business days. Your bank may need a few extra days to show the credit.
Can I cancel or change my order?
Contact us as soon as possible and we will do our best. Once an order has entered fulfillment or shipped, changes may no longer be possible.